Sparkle and Wine sàrl (hereinafter Sparkle) attaches great importance to the protection of privacy, and in particular to data protection. Sparkle therefore strives to treat all data entered with the greatest care and respects the provisions of Swiss legislation on the protection of personal data.
- Collection of your personal data
Personal data is data that relates to an identifiable person such as name, address, email address, date of birth or telephone number. Statistical data that we collect but which cannot be directly linked to your person is not affected by this.
Sparkle collects the personal information that you provide to us in particular when you create an account, buy one or more products on the site, subscribe to our promotional actions or even by using forms such as the contact one, for example.
The mandatory nature of the data to be provided is indicated to you during collection by an asterisk. In addition to the information entered deliberately, certain data is collected automatically during your browsing (see the section: cookie and data management).
- Use of your personal data from your account
Personal information collected by Sparkle is collected for the proper conduct of business operations as well as for marketing purposes and is treated in the strictest of confidence. Only the information necessary to process your orders is recorded with us.
In principle, your personal data is not transmitted to third parties, unless a legal obligation requires it to do so or the execution of your order requires the use of one of our partner service providers (for example, payment service providers or carriers).
- Correction / deletion of your personal data from your account
From your customer account, you can update your personal information yourself at any time. If you have created an account and wish to close it, you can delete it from your customer account, under “account details”. Your personal data will be erased insofar as there is no legal retention obligation. We may also keep certain connection data, archival copy or anonymized information about you. Finally, any account that has been inactive for 5 years will be deleted.
You can send us a request for rectification or deletion by e-mail at: email@example.com
We reserve the right to reject unreasonably repetitive, technically disproportionate or impracticable requests.
- Payment and data security
No data relating to your payment method is processed or recorded at Sparkle.
Your payment data is directly processed with state-of-the-art encryption technologies by our secure electronic payment partner PostFinance for the website. According to the conditions of their services, your data related to the payment process will be stored by the software provider customweb GmbH, Winterthur, in the data cloud of Amazon Web Services EMEA SARL, Luxembourg (subsidiary of Amazon Web Service Inc., USA) on their servers in Ireland and verified by the Cloudflare Inc., USA firewall. Abroad, your data is no longer subject to Swiss data protection law and banking secrecy.
At trade fairs or the like, we use another payment provider, SumUp. You fully agree to the SumUp Terms of Service and Privacy.
Your personal data is protected from unauthorized access by means of appropriate technical and organizational measures. However, knowing that no method of information transfer or information storage is 100% secure or error-free, absolute security cannot be guaranteed and Sparkle disclaims all liability.
- Cookie and data management
Cookies are small blocks of information sent to your browser and saved on your computer’s hard drive, which cannot be used individually to discover your identity.
Sparkle uses 4 types of cookies:
- Performance cookies
These cookies allow us to determine the number of visits and the sources of traffic, in order to measure and improve the performance of our website. They also help us to identify the most / least visited pages and to assess how visitors navigate the website. All the information collected by these cookies is aggregated and therefore anonymized. If you do not accept these cookies, we will not be notified of your visit to our site.
- Functionality cookies
These cookies are used to improve and personalize the functionality of the website. They can be activated by our teams, or by third parties whose services are used on the pages of our website. If you do not accept these cookies, some or all of these services may not function properly.
- Advertising cookies
These cookies may be set within our website by our advertising partners. They may be used by these companies to build a profile of your interests and provide you with relevant advertisements on other websites. They do not directly store personal data, but are based on the unique identification of your browser and internet device. If you do not allow these cookies, your advertising will be less targeted.
- Strictly Necessary Cookies
These cookies are necessary for the website to function and cannot be disabled in our systems. They are usually set as a response to actions you have taken that constitute a request for services, such as setting your privacy preferences, logging in, or filling out forms. You can configure your browser to block or be notified of the existence of these cookies, but parts of the website may be affected. These cookies do not store any personally identifying information.
We collect data about our users to allow Sparkle to personalize the use of the website, to provide assistance in using the website and, in general, to improve the website. Internet involves the use of an IP address that we collect as well as order histories, pages viewed, etc. We may also collect and use data to bill our products or services, to inform users about events, announcements, products or services, and for marketing purposes such as promotion. In addition, we may use user data for our own internal statistics or for the purposes of our operations. This is to assess customer interests as well as purchasing and other trends observed among customers in order to better determine the development of business strategies, customer services or products.
Please note that we expressly reserve the right to verify the accuracy of user data, in particular with regard to contact details (postal address, email, telephone, etc.), financial information and the purchase of our products or l use of our services. By providing us with personal information, users expressly consent to the use and verification in question.
Sparkle uses Automattic’s WordPress/Woocommerce along with themes and plugins for more customization. Sparkle may also make use of advertising features from Google or Facebook, so advertising cookies, pixels may be used to activate certain features such as remarketing.
- Amendments and validity
Updated June 2022.